PowerHouse Consulting: The Call Center and
Telecommunications Consulting Experts
Our mission: simplify complex business processes.
Founded by Call Center industry expert Kathleen Peterson in 1987, PowerHouse specializes in all aspects of Call Center and Telecommunications Consulting. We work with top management to develop plans that align operational practices with corporate vision – combining business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services. Our clients include senior leaders within major Fortune 500 companies across industries.
Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, PowerHouse can help you.
Our offerings include:
- Strategic Planning
- Call Center Assessments and Services
- Telecommunications Assessments Services
- Workforce Optimization
- Outsourcing Planning
- Custom Training Programs
- Procurement and Project Management
We are also experienced in providing unbiased Expert Witness services related to Call Centers and Telecommunications.