Who We Are
PowerHouse Consulting is an internationally recognized
professional consulting firm specializing in all aspects
of Call Centers and Telecommunications. Our offerings include Strategic
Planning, Call Center Assessments and Solutions, Telecommunications
Assessments, IT Assessments, Workforce Optimization, Outsourcing
Management, Custom Training Programs, and Procurement Management.
PowerHouse works with top management across Fortune 500 companies to develop plans that align operational practices with corporate vision. We bring quick, practical, and cost-effective results. PowerHouse consultants combine business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services.
Our intention with each consulting engagement is to help clients achieve their most important business goal - protecting the customer experience. CEOP (Customer Experience Optimization Program™), the newest PowerHouse offering, enables corporate executives to integrate strategic planning initiatives and operational assessments into one seamless and streamlined process.
We hold SOMWBA certification as a DBE/WBE.
PowerHouse is a Women Business Enterprise (WBE) certified since
1989 by the State of Massachusetts Office of Minorities and Women
Business Assistance (SOMWBA) and by the State of New York Office
of Government Services. We are also recognized as a Disadvantaged
Business Enterprise (DBE) by the U.S. Department of Transportation.
We have an extensive client base. PowerHouse
has collaborated with hundreds of business and commercial clients
across North America and Canada. We work with organizations of many
different sizes, with varying budgets, and from many different industries.
PowerHouse has numerous repeat clients and fosters trusting and
long-lasting relationships to meet ongoing business challenges.
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Abbott Diabetes Care, Blue Cross Blue Shield of RI, Blue Cross Blue Shield of VT, Citizens Property Insurance, COMgroup, Connecticut State University System, Corporate Express, Covance, Insurance Corporation of British Columbia, KeySpan, MSPCA-Angell Hospital, National Wildlife Association, New York Times, NY Department of Public Service, Pacific Bell, Pinellas County Teachers Credit Union, Polo Ralph Lauren, UPS, WGBH, and Vermont Student Assistance Program. |
We declare our independence. PowerHouse
consultants are proud members of the Society
of Telecommunications Consultants (STC), a premier organization
of ethically-based and independent professionals. As such, we offer
consulting services that are free of bias or “handshake”
deals with vendors. Our principals have served as elected executives
in this industry-standards organization.
We’d love to talk more with you about your business needs. Call us at (800) 449-9904 or send an email to .
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