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31st Annual Conference of Healthcare Call Centers, Atlanta, GA
June 12 - June 14
Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading and timely conference will have some of the Healthcare call center’s most respected authorities on hand to share their experiences and ideas.
Pre-Conference Session III: Understanding the Data: Assessing Your Customer Service and Call Metrics
Wednesday, June 12th, 1:15 p.m. – 4:15 p.m.
Presenter: Kathleen Peterson