Latest Past Events

2021 Contact Experience Conference

This session will launch “live” on the virtual platform on Tuesday, August 31, 2021 at 3:30p EDT Session: The 2021 Contact Center Survey Results: Key Findings, Results and the Implications for Your Call Center in 2021 and Beyond This panel discussion spotlights the key findings and the results of the 2021 Contact Center Survey, narrated with a lively discussion from ...

The Contact Experience Conference – March 2021

Keynote Presentation - Strike While the Iron is Hot Tuesday March 30th 10:45 - 11:40 This session will provide structure for making a case to senior management for the value of the call center. Covid has highlighted not only the dependency and the value of the healthcare call center but also the strengths and weaknesses of the call center’s operational/organizational ...

2020 VIRTUAL CONTACT EXPERIENCE CONFERENCE

CONFERENCE INFORMATION: The Contact Experience Conference will share best practices that are being used by successful Healthcare Call and Contact Centers in addressing the changes forced by these drastic times and will offer new ways and solutions for optimally managing customers in this time of minimal in-person interactions. The Contact Experience Conference offers insights, education and solutions that can be ...