Loading Events
Find Events

Event Views Navigation

Upcoming Events

Events List Navigation

April 2017

Kathleen featured on the Podcast – The Fast Leaders Show with Jim Rembach / Episode 115: I actually flew off the handle

April 5 - April 30

Kathleen Peterson works with many growing, quality focused organizations looking to achieve excellence when it comes to delivering on the Customer Experience – across all access channels.  She has a very strong practice in Healthcare right now working with many systems to elevate their Contact Center environments to the level of strategic asset by optimization in key areas like people, process, and technology. In this podcast, Kathleen describes how she was in the midst of a large training project when…

Find out more »
June 2017

29th Annual Conference of Healthcare Call Centers, Salt Lake City, UT

June 7 - June 9

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading and timely conference will have some of the Healthcare call center’s most respected authorities on hand to share their experiences and ideas. Pre-Conference Session 1: The STP Formula for Growth: Strategy, Technology, and People Wednesday, June 9, 9:00 a.m. to Noon Presenter: Kathleen Peterson Click here for detailed Conference Program Click here to register

Find out more »
+ Export Events