Click below to review each Rant and Rave.

To DO or UNDO? - That is the Question!
(July 2010)

From Word of Mouth to World of Mouth - Look Who's $talking!!
(June 2010)

The Unintended Consequences of Unconscious Incompetence
(May 2010)

The Lust for Live Answer - Deadly Sin or Desirable Destiny?
(April 2010)

Easy to Get is Hard to Get Rid of
(Mar 2010)

How 2 Brand U
(Feb 2010)

Customer Experience in 2010 - Your Brand in Motion
(Jan 2010)

Customer Experience - The Bottom Line on Financial Objectives
(Nov/Dec 09)

"Contribution to Capacity" - A Transformational Term
(Oct 09)

Do It Once or Do It Over - The Humpty Dumpty Syndrome
(Sep 09)

Customer Experience: It's All About the Action in Operation
(Aug 09)