Who We Are

PowerHouse Consulting is an internationally recognized professional consulting firm specializing in all aspects of Call Centers and Telecommunications. Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs, and Procurement Management.

PowerHouse works with top management across Fortune 500 companies to develop plans that align operational practices with corporate vision. We bring quick, practical, and cost-effective results. PowerHouse consultants combine business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services.

Our intention with each consulting engagement is to help clients achieve their most important business goal – protecting the Customer Experience. CEOP (Customer Experience Optimization Program™), the newest PowerHouse offering, enables corporate executives to integrate strategic planning initiatives and operational assessments into one seamless and streamlined process.

We hold SOMWBA certification as a DBE/WBE. PowerHouse is a Women Business Enterprise (WBE) certified since 1989 by the State of Massachusetts Office of Minorities and Women Business Assistance (SOMWBA) and by the State of New York Office of Government Services. We are also recognized as a Disadvantaged Business Enterprise (DBE) by the New Hampshire Department of Transportation.

We have an extensive client base. PowerHouse has collaborated with hundreds of business and commercial clients across North America and Canada. We work with organizations of many different sizes, with varying budgets, and from many different industries. PowerHouse has numerous repeat clients and fosters trusting and long-lasting relationships to meet ongoing business challenges.

We declare our independence. PowerHouse consultants are proud members of the Society of Communications Technology Consultants (SCTC), a premier organization of ethically-based and independent professionals. As such, we offer consulting services that are free of bias or “handshake” deals with vendors. Our principals have served as elected executives in this industry-standards organization.

We’d love to talk more with you about your business needs. Call us at (800) 449-9904 or send an email to info@powerhouse1.com.