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December 2016

Northeast Contact Center Forum (NECCF)

December 7, 2016
Winter Forum – – Franklin Country Club, 672 East Central Street
Franklin, MA 02038 United States
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The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region including Massachusetts, Connecticut, New Hampshire, Rhode Island, Vermont and Maine. The NECCF is a recognized 501c3 non-profit organization. There are…

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April 2017

Kathleen featured on the Podcast – The Fast Leaders Show with Jim Rembach / Episode 115: I actually flew off the handle

April 5, 2017 - April 30, 2017

Kathleen Peterson works with many growing, quality focused organizations looking to achieve excellence when it comes to delivering on the Customer Experience – across all access channels.  She has a very strong practice in Healthcare right now working with many systems to elevate their Contact Center environments to the level of strategic asset by optimization in key areas like people, process, and technology. In this podcast, Kathleen describes how she was in the midst of a large training project when…

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June 2017

29th Annual Conference of Healthcare Call Centers, Salt Lake City, UT

June 7, 2017 - June 9, 2017

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading and timely conference will have some of the Healthcare call center’s most respected authorities on hand to share their experiences and ideas. Pre-Conference Session 1: The STP Formula for Growth: Strategy, Technology, and People Wednesday, June 9, 9:00 a.m. to Noon Presenter: Kathleen Peterson Click here for detailed Conference Program Click here to register

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