PowerHouse Consulting

The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region ...

Kathleen Peterson works with many growing, quality focused organizations looking to achieve excellence when it comes to delivering on the Customer Experience – across all access channels.  She has a very strong practice in Healthcare right now working with many systems to elevate their Contact Center environments to the level of strategic asset by optimization in key areas like people, ...

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading and timely conference will have some of the Healthcare call center’s most respected authorities on hand to share their experiences and ideas. Pre-Conference Session 1: The STP Formula for Growth: Strategy, Technology, and People Wednesday, June 9, 9:00 a.m. to Noon ...

The UW E-Business Consortium's annual Business Best Practices and Emerging Technologies Conference is Wisconsin's largest gathering of business and technology professionals. The annual conference kicks off a content-packed day with the Opening Keynote, featuring a thought leader in emerging technologies and innovative strategies. The event features four parallel tracks — Customer Service, Information Technology, Marketing and Supply Chain Management — ...

Customers expect agents to solve their problems quickly, despite the fact that they're working within an increasingly complex contact center environment, using multiple technologies to serve up the best customer experience, while having to find workarounds to broken business processes for a smooth customer interaction. In this webinar, you'll learn how speech analytics can be employed in your contact center ...

Today's Contact Centers are experiencing something of a transformation; moving from a back office factory like production environment to a strategic asset. Centers today have the opportunity to make major contributions to strategic objectives such as growth, efficiency, and customer experience. Essentially Contact Center leaders must be prepared to deliver on the future, to look at each and every interaction ...

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading and timely conference will have some of the Healthcare call center’s most respected authorities on hand to share their experiences and ideas. Pre-Conference Session I: Optimizing Your Productivity: Workforce Management 202 for the Call Center Leader Wednesday, June 13th, 9:00 a.m. ...

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, UpstreamWorks, Calabrio, Aspect, Community WFMSG, Shore Group, Five9, Knoah Solutions, Plantronics, Fonolo and a pool of your industry peers for an interactive experience focused on your Call Center. We have assembled a robust delegation of subject matter experts to share industry insights. Hear firsthand what should be on your radar to keep your Contact Center cutting-edge in the midst of new technologies and everchanging customer ...

Listen to Part 1 of the RapportBoost.AI interview with PowerHouse Consulting’s, Chief Vision Officer, Kathleen Peterson, one of the foremost experts in Customer Experience management. Learn how organizations need to be more strategic in their practices. Click here to go to the podcast.