“…Thank you and your team for all your hard work and dedication in helping The New York Times with our Call Center initiatives. You and your team have successfully helped us to become one of the best operating units within our organization … The results speak for themselves … the attention and focus that your team dedicated to working with our staff was tremendous. We have seen tremendous improvement by all in many aspects of their daily activities. The ongoing support that you have given us after the completion of the project is invaluable. I could go on and on listing the many great improvements we have accomplished with the help of PowerHouse.”