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February 2020

Podcast – Contact Center Insights with Nancy Munro of Verbal Transactions featuring Kathleen Peterson – PowerHouse Consulting – Teach Vendors How to Listen!

February 18 - April 18

We’ve all had to sit through some type of vendor demo in the past - some more painful than others. Too often when a proposal has been submitted and the vendor selected to move to the next level of the purchase process, we see the demo focus on things other than what was proposed. In this episode, Kathleen and Nancy discuss tips for the vendor community on how to improve the value of demos to Contact Center prospects. Kathleen shares…

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June 2020

Heathcare Call Center’s 32nd Annual Conference

June 10 - June 12
Renaissance Columbus Downtown Hotel, Columbus, Ohio, Renaissance Columbus Downtown Hotel
Columbus, OH United States
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“Powering Up Your Call Center’s Performance” : 2020 Conference of Healthcare Call Centers Keynote Presentation - Friday, June 12th, 8:00-9:15 a.m. “The Times They Are a-Changin’” Change: We all know it’s inevitable and yet many of us resist change. The status quo can seem comfortable and easy, but the status quo is not going to cut it in the fast moving healthcare call center world. We need to be open to change, no matter how hard it is for us.…

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