Why PowerHouse Consulting

Solid Business Qualities

  • We live our mission: Simplify complex business processes.
  • We provide exceptional quality of service based on real business drivers.
  • We’re flexible – we can meet all client project needs or participate in specific initiatives.
  • We are continuous and fervent learners of the latest Call Center trends and practices.
  • We maintain an ongoing professional and ethical loyalty to clients and to our staff.

PowerHouse Specialty

  • We are a proven leader in positioning the Call Center as a strategic organizational asset.
  • Our founders and consultants are esteemed in the Call Center and Telecom worlds.
  • Clients and vendors alike look to PowerHouse for honest and unbiased consultation.

Understanding Client Needs

  • We have helped Call Centers – ranging from 5 to 3,000 seats – in the U.S. and Canada.
  • We offer clients a results-oriented consulting partner with a no-holds barred perspective.
  • We zero in on key challenges and develop practical and cost effective solutions.

A Commitment to Technology 

  • We continually define the strategic direction of telecommunications for our clients.
  • We are expert in voice and data network architecture and ask the right questions.
  • We bring high-value and a mature perspective to large-scale client procurement efforts.
  • As STC members, we offer independent, unbiased, and ethical advice.
  • We keep up to date on all the latest technologies and architectures.

Methods That Work

  • PowerHouse approaches all engagements with a spirit of cooperation and collaboration.
  • We ramp up fast and hit the ground running to give clients success quickly.
  • We yield input and buy-in with minimal time requirements on our client’s part.
  • We use work-smart tools, templates, and standards.
  • We employ a combination of data gathering techniques within a clearly-defined process.

Powerful Impact

  • Better and more consistent Customer Service
  • Streamlined business processes aligned to business goals
  • Increased operational efficiencies
  • Cost reduction and economies
  • Best utilization of technology
  • Improved ability to establish objectives and measure performance
  • Consistent approach to management techniques for planning