Call Center Consulting & Solutions Overview

PowerHouse: The Call Center Consulting Experts

Whatever the driver – merger and acquisition, business consolidation, or third-party outsourcing as viable business solutions – PowerHouse offers a range of services to address the challenges and realities of today’s multi-channel Call Centers. We hone in on critical factors directly impacting the bottom line: process, people, management, and technology.

PowerHouse enjoys a long history of Call Center strategic planning and assessment engagements and provides a variety of facilitation, assessment, and management services. Our consultants help clients take a hard look at their business objectives, current organization infrastructure, and operational practices.

The goal of all PowerHouse Call Center engagements is to help you raise the bar of the Customer Experience, empower staff decision-making, and create organizational efficiency across the enterprise. PowerHouse generates business value in several key areas:

  • Aligning Call Center initiatives with corporate drivers
  • Increasing gains in profitability and customer satisfaction
  • Meeting the demands for today’s complex call distribution and management systems
  • Streamlining operational processes and procedures

CEOP is our newest PowerHouse offering. The Customer Experience Optimization Program™ combines strategic planning initiatives and operational assessments into one seamless process.

To learn more about PowerHouse Call Center Consulting services, call us at (800) 449-9904 or fill out the form below: