Your talk was excellent – exactly on target with what I had hoped … I gave you a tall order in terms of squeezing a ton of wisdom into 30 short minutes – and you did a masterful job.

Roger Paulson
UWE-Business Consortium

I want to express my heartfelt appreciation for your contribution to our conference yesterday. The event was a great success by every measure and this simply would not have been possible without the willingness of passionate experts like you to share their insights and recommendations with our group.

Roger Paulson
UWE-Business Consortium

Thank you for all your work to make our Pre-Conference Workshop “A Deep Dive Into Workforce Management for Both Non-Clinical and Clinical Call Centers” a resounding success. The workshop was very well received.

Richard Cohan, Editor and Conference Chairman
Healthcare Call Center Times

A great, great presentation! People loved it. It was easily one of the best presentations in the history or our conference. Thank you!

Richard Cohan, Editor and Conference Chairman
Healthcare Call Center Times

I would like to personally thank you for taking the time to participate in Verint’s 2011 American Sales Summit by presenting to the Sales teams. Your insight on the value of our solutions truly was the “hit” of the meeting … we look forward to a great year ahead.

Steve Weller, Senior Vice President and General Manager,

From all of us at Avtex, thank you so much for being our Guest Speaker at both the Avtex User Conference and on today’s webinar. You did a fabulous presentation at both events!  We really enjoyed partnering with you and appreciate providing your insights and expertise. We look forward to working together in the future – we would love to do more with you! Thank you again!

Jolene Peters, Marketing Director,

Kathleen is a powerful keynote presenter who consistently scores the highest marks from our Contact Center customers. Her adaptability to tailor presentations for various audiences with real-world anecdotes is excellent. Her message is always on target and we know our events will get off to a great start when Kathleen is our opener!

Ryan Hollenbeck, Director Corporate Communications,
Witness Systems, Inc.

I was extremely impressed with her Call Center expertise, her management philosophy, and her presentation style. Quite a trifecta!

Gary Hellman, President,
Cendant Corporation

I just want to tell you how much I enjoyed your enthusiastic speech yesterday morning. Everyone I talked to had good things to say about you and the speech. It is rare to find an “inspirational” type speaker who actually knows a topic in such detail.

Dave Nelson, Vice President of Customer Service,
Pennzoil – Quaker State

Your humorous anecdotal commentary reached out and “connected” with each of our attendees.

Claire Panagopoulos, Senior Vice President,
U.S. Trust

Let me congratulate you on your excellent evaluation and at the same time thank you for your motivation – Definitely a factor in the overall success in the congress.

Munhae Kim, Call Center World,
Berlin, Germany

I believe that our first forum was a great success mainly due to your participation in the program. Each person … left with new ideas of how they would be able to take the information you shared and implement them in their respective organizations.

Jonathan C. Saint-John, CPC, CTS, Vice President,