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The Contact Experience Conference – March 2021
March 30, 2021 @ 10:45 am - 11:40 am
Keynote Presentation – Strike While the Iron is Hot
Tuesday March 30th
10:45 – 11:40
This session will provide structure for making a case to senior management for the value of the call center. Covid has highlighted not only the dependency and the value of the healthcare call center but also the strengths and weaknesses of the call center’s operational/organizational infrastructure. It’s time to take advantage of the spotlight by conducting an assessment and crafting a compelling case for investing in your call center’s value and future.
Speaker – Kathleen Peterson