About the podcast

This podcast was designed to inspire on stage and backstage players to act in the interest of the Customer Experience. Host, Kathleen Peterson has 30+ years in the Customer Care industry and is one of today’s most sought-after experts in the field of the Customer Experience. On this series Kathleen speaks candidly about everything from strategic visioning at the executive level to tactical aspects of running a Contact Center to human elements that tie it all together … ultimately, inspiring you to take the show on the road in order to deliver on the Customer Experience strategy.

Episode 4

Human Challenges Of The New Normal

In this episode Kathleen walks us through the trials and trauma that could be associated with our current COVID-19 crisis – from ensuring new remote workers have sufficient space to accomplish their day to day routines to maintaining mental health during these tough times.

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