Erlang C Calculator

Thank you for using our Erlang C Calculator. It is a helpful and powerful tool for Workforce Management (WFM), Resource Planning, and Staff Allocation initiatives. The Erlang C formula establishes a Contribution to Capacity framework that agents can understand.

PowerHouse clients frequently request Workforce Optimization as an integral component of our Call and Contact Center Assessment services.

Enter the values in the fields below then press the “Calculate” button.