The UW E-Business Consortium’s annual Business Best Practices and Emerging Technologies Conference is Wisconsin’s largest gathering of business and technology professionals. The annual conference kicks off a content-packed day with the Opening Keynote, featuring a thought leader in emerging technologies and innovative strategies. The event features four parallel tracks — Customer Service, Information Technology, Marketing and Supply Chain Management — with tailored content from industry leaders and subject-matter experts. The day wraps up with a Closing Keynote.

Customer Service Track

Presenter: Kathleen Peterson

Topic: Backstage at the Customer Experience