View Mark Newhall, Vice President of Strategy at Corporate Express, video below as he talks about his company’s partnership with PowerHouse for the consolidation of 28 Call Centers into a new state-of-the-art Customer Experience Center.
Mason Companies, Inc.
“PowerHouse and I had the opportunity to work together to bring new technology and an outsourcing partner to our company. The PowerHouse consultants provided me and my team with great insight, a well-designed approach, and a thought process to ensure we made the best decision for the company. The PowerHouse team is detail oriented, a great partner, and easy to …
Centra Health
“Working with the PowerHouse team was an absolute pleasure. PowerHouse’s experience and expertise in Call Center process improvement and technology helped guide my team and I through our next phase of growth. The PowerHouse team is detailed and thorough and these attributes really helped during our consultation process. PowerHouse wrapped up our time with an impressive final report and planned …
Coldwater Creek
“Engaging PowerHouse to review the performance of our outsourced call center was an outstanding choice. The recommendations by PowerHouse improved the overall call center performance markedly, and most importantly, the customer experience was greatly enhanced.”
A Leading Healthcare Provider
“Thank you for a job well done on your analysis of our customer contact issues. I have hired a lot of consultants over the years and rarely have I gotten such a rich and detailed analysis of an issue. We will stay in touch as we move forward to centralize our customer contact.”
Community First Credit Union
“I am writing today to thank you and your team for the work you have helped us with in our Contact Center. All indicators are we are on a new trajectory; our service levels are up, our abandonment has dropped from double to single digits, our speed of answer has gone down, and we are producing much more consistent results. …
RalphLauren.com
“All in all, your partnership in this effort helped us to remain focused on delivering the best possible experience to our customers and to our staff. We appreciated your ability to step in and assist in any area of the project that became necessary to keep the entire project on track. The only downside may be that you made it …
Wildfire Communications
“PowerHouse is a partner in the truest sense of the word. Standing right along side their customers, PowerHouse is built with solid professionals, and genuinely good people. The PowerHouse culture is to really do what it takes to make their customer successful. PowerHouse customers enjoy PowerHouse’s influential and professional standing within the industry which makes PowerHouse’s resources their customer’s resources.”
Service Credit Union
“Working with PowerHouse helped us to target specific areas of our Call Center for improvement. Our workforce management, quality program, process improvement, and overall ability to effectively utilize data to improve the member experience have all been positively impacted. The relationship has been long-term and yielded extraordinary results — consistently.”
Insurance Corporation of British Columbia
“Now that the Customer Care Operational Review project has reached its conclusion, I wanted to take a moment to express my appreciation for the hard work and dedication you and the staff at PowerHouse put forth during this effort. Every member of your team was focused on the deliverables and regularly displayed their commitment to delivering results … Everyone at …
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