“Powering Up Your Call Center’s Performance” : 2020 Conference of Healthcare Call Centers

Keynote Presentation – Friday, June 12th, 8:00-9:15 a.m.

“The Times They Are a-Changin’”

Change: We all know it’s inevitable and yet many of us resist change. The status quo can seem comfortable and easy, but the status quo is not going to cut it in the fast moving healthcare call center world. We need to be open to change, no matter how hard it is for us. So, how we can navigate change for ourselves and our staff members? How can we navigate change within our own organizations? Presenting this session is Kathleen Peterson, a healthcare call center consultant whose central work over the years has been in change management.

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