Cautious Optimism … Taking Ownership of Communication

Kathleen Peterson Articles

The fine art of interacting with other humans to solve problems is a skill that needs to be polished. We are now in a social environment in which conversation has morphed into text messages, social media postings, photos and ‘emojis.’ Learn the communication essentials that are critical to frontline Contact Center reps.

II052019_CautiousOptimismTakingOwnershipOfCommunication