The Dawn of a New Day is a term that means “a new or fresh beginning or a turning point that achieves as much.” This is an opportune time to strategize and plan for what could be a new beginning in the Call Center. Contact Center leaders need not do all the work; they only need to allow the work to be done! Engaging frontline staff in planning a new Customer Service project or simply improving key areas is in and of itself a “New Dawn” for some. So, what are your plans?
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