Lost In The Labyrinth … Customers Want Out

Kathleen Peterson Articles

The Contact Center industry faces serious challenges when it comes to the Customer Experience. Obstacles we face may be due to management practices and NOT to frontline performance issues. Isn’t making customers weave through the maze of service options just another way of giving them bad service? The importance of creating ease of access for a true Customer Experience.

II201804_LostInTheLabyrinthCustomersWantOut