Podcast – Contact Center Insights with Nancy Munro of Verbal Transactions featuring Kathleen Peterson – PowerHouse Consulting – Teach Vendors How to Listen!

Doug Kolb Articles

We’ve all had to sit through some type of vendor demo in the past – some more painful than others. Too often when a proposal has been submitted and the vendor selected to move to the next level of the purchase process, we see the demo focus on things other than what was proposed. In this episode, Kathleen and Nancy discuss tips for the vendor community on how to improve the value of demos to Contact Center prospects. Kathleen shares some of her first-hand experience in helping her clients select technology solutions and great advice for how to create a better experience.