Time Flies When You’re Having Fun

Kathleen Peterson Articles

Fun reduces stress, increases mutual feelings of confidence, and just plain breeds good will. Taking a fun approach in the Contact Center to key activities such as training, coaching, and communication demonstrates leadership’s willingness to put the same effort into the Frontline Experience as the front line is expected to put into the Customer Experience. Learn some fun ideas and activities for your Contact Center to help “time fly” in a meaningful, enjoyable, and productive way.