PowerHouse Consulting

Listen to Part 2 of the RapportBoost.AI interview with PowerHouse Consulting’s, Chief Vision Officer, Kathleen Peterson, one of the foremost experts in Customer Experience management. Learn how organizations need to be more strategic in their practices. Click here to go to the podcast.

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading and timely conference will have some of the Healthcare call center’s most respected authorities on hand to share their experiences and ideas. Pre-Conference Session III: Understanding the Data: Assessing Your Customer Service and Call Metrics Wednesday, June 12th, 1:15 p.m. - 4:15 ...

The UW E-Business Consortium’s annual Business Best Practices and Emerging Technologies Conference is Wisconsin’s largest gathering of business and technology professionals. The event features four parallel tracks — Customer Service, Information Technology, Marketing and Supply Chain Management — with tailored content from industry leaders and subject-matter experts. Customer Service Track Presenter: Kathleen Peterson Topic: Learned Leaders Make Customer Experience Happen What did you ...

IDEAS - Executive Talk Interviews: Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics! Join us as we sit down with Kathleen Peterson, a true Contact Center Industry Guru, Founder and Chief Vision Officer of PowerHouse Consulting. We will also be talking about "The Intersection of Technology, Inudustry & People" with Christopher Drury, Customer Care Manager, ...

We’ve all had to sit through some type of vendor demo in the past - some more painful than others. Too often when a proposal has been submitted and the vendor selected to move to the next level of the purchase process, we see the demo focus on things other than what was proposed. In this episode, Kathleen and Nancy ...

“Powering Up Your Call Center’s Performance” : 2020 Conference of Healthcare Call Centers Keynote Presentation - Friday, June 12th, 8:00-9:15 a.m. “The Times They Are a-Changin’” Change: We all know it’s inevitable and yet many of us resist change. The status quo can seem comfortable and easy, but the status quo is not going to cut it in the fast ...

National Conference Event, starting Wednesday, August 5th and every Wednesday afternoon thereafter for the month of August (2p-4:30p ET) Event Info: Join Contact Center Nation for a lively, engaging, highly interactive experience where you can learn, connect and share with your Contact Center peers. This will be a world class educational and networking opportunity where you will walk away with ...

CONFERENCE INFORMATION: The Contact Experience Conference will share best practices that are being used by successful Healthcare Call and Contact Centers in addressing the changes forced by these drastic times and will offer new ways and solutions for optimally managing customers in this time of minimal in-person interactions. The Contact Experience Conference offers insights, education and solutions that can be ...

Keynote Presentation - Strike While the Iron is Hot Tuesday March 30th 10:45 - 11:40 This session will provide structure for making a case to senior management for the value of the call center. Covid has highlighted not only the dependency and the value of the healthcare call center but also the strengths and weaknesses of the call center’s operational/organizational ...

This session will launch “live” on the virtual platform on Tuesday, August 31, 2021 at 3:30p EDT Session: The 2021 Contact Center Survey Results: Key Findings, Results and the Implications for Your Call Center in 2021 and Beyond This panel discussion spotlights the key findings and the results of the 2021 Contact Center Survey, narrated with a lively discussion from ...